Hello, I am Sebastiaan Heirbaut!

Full time (temp contract)

ING Belgium

Within the Remote Advice Center, I fulfill a customer-focused role with a strong emphasis on relationship management and appointment planning for Personal Banker clients. I proactively contact clients by phone, act as their first point of contact, and ensure they are correctly guided to the appropriate banking expert when needed. I coordinate and schedule appointments with Personal Bankers, manage agendas efficiently, and guarantee smooth follow-up at every stage. Throughout all interactions, I represent ING with a professional, reliable, and client-oriented approach, ensuring a high-quality customer experience.

Full time (temp contract)

TUI Fly Belgium

As part of TUI Fly, I am responsible for ensuring the highest standards of safety, security, and comfort on board. My role as cabin crew member combines a strong focus on passenger safety — conducting pre-flight checks, delivering safety demonstrations, and managing emergency procedures — with creating a welcoming, customer-focused atmosphere throughout the flight.

Beyond safety, I provide professional and friendly inflight service, from meal and beverage service to duty-free sales, always striving to create memorable experiences with the signature TUI smile. This role requires adaptability, cultural sensitivity, and teamwork, as every flight brings new destinations, challenges, and customers from all over the world.

Through this, I have developed excellent communication skills, the ability to remain calm under pressure, and a genuine passion for making every journey enjoyable while keeping safety as the top priority.

Student

Get Driven

At Get Driven, I work as a chauffeur, utilizing clients' vehicles to provide personalized transportation services. My role includes maintaining a high level of professionalism and ensuring excellent customer service throughout every journey. I prioritize safe and comfortable travel for passengers, enhancing their overall experience. This position has allowed me to develop strong customer service skills and gain practical experience in transportation logistics.

Student

Proximus

As a Sales Adviser at Proximus, my primary responsibilities include engaging with customers in-store, understanding their needs, and recommending appropriate products and services to meet those needs. I consistently strive to meet and exceed sales targets while ensuring customer satisfaction through exceptional after-sales support. My role requires me to manage customer interactions effectively, maintain comprehensive knowledge of Proximus products, solve customer issues promptly, and handle various administrative duties. I began my journey at Proximus as a student employee, and I have demonstrated the capability and competence to perform all tasks and responsibilities of a full-time employee.

Student

Get Driven

At Get Driven, I work as a chauffeur, utilizing clients' vehicles to provide personalized transportation services. My role includes maintaining a high level of professionalism and ensuring excellent customer service throughout every journey. I prioritize safe and comfortable travel for passengers, enhancing their overall experience. This position has allowed me to develop strong customer service skills and gain practical experience in transportation logistics.

Student

Woonhaven

Woonhaven is a housing company that offers quality homes for people with a social background. Here I did administrative work where I was asked to process documents from (candidate) tenants. This could range from changing data to adding data/persons. Furthermore, I was asked to classify documents and put them in the digital file.

Student

Veegdienst Antwerp

Keeping the streets of beautiful Antwerp clean or clean them and remove weeds.

Student

Kookeiland

Cooking (sous chef), washing dishes, clearing tables and serving food for the 9 cyclists of "Etixx Quickstep" During the Tour De France.