As an Investment Lead Generation Specialist at ING Belgium, I am responsible for proactively managing client interactions, both inbound and outbound, related to investment opportunities. I assess client needs and translate them into targeted, high-quality appointments with Investment Experts, with a strong focus on relevance and added value. In addition, I guide clients in using digital investment platforms such as Self Invest, Easy Invest, and funds, helping them take the right steps with confidence. I act as a key link between clients and advisors and contribute to efficient collaboration through accurate and structured administrative follow-up, including KYC and documentation. My role is centered around quality, customer satisfaction, and driving the adoption of digital investment solutions.

Within the Remote Advice Center, I fulfill a customer-focused role with a strong emphasis on relationship management and appointment planning for Personal Banker clients. I proactively contact clients by phone, act as their first point of contact, and ensure they are correctly guided to the appropriate banking expert. I coordinate and schedule appointments with Personal Bankers, manage agendas efficiently, and guarantee smooth follow-up at every stage. Throughout all interactions, I represent ING with a professional, reliable, and client-oriented approach.

As part of TUI Fly, I am responsible for ensuring the highest standards of safety, security, and comfort on board. My role combines a strong focus on passenger safety — conducting pre-flight checks, delivering safety demonstrations, and managing emergency procedures — with creating a welcoming, customer-focused atmosphere throughout the flight. Beyond safety, I provide professional inflight service including meal and beverage service and duty-free sales. This role requires adaptability, cultural sensitivity, and teamwork.

As a Sales Adviser at Proximus, my primary responsibilities included engaging with customers in-store, understanding their needs, and recommending appropriate products and services. I consistently strived to meet and exceed sales targets while ensuring customer satisfaction through exceptional after-sales support. I began my journey at Proximus as a student employee and demonstrated the capability to perform all tasks and responsibilities of a full-time employee.

At Get Driven, I work as a chauffeur, utilizing clients' vehicles to provide personalized transportation services. My role includes maintaining a high level of professionalism and ensuring excellent customer service throughout every journey. I prioritize safe and comfortable travel for passengers, enhancing their overall experience.

Woonhaven is a housing company offering quality homes for people with a social background. I performed administrative work processing documents from (candidate) tenants, including updating data, adding persons to files, and classifying and digitising documents into the digital archive.

Keeping the streets of Antwerp clean, sweeping and removing weeds across the city.

Cooking (sous chef), washing dishes, clearing tables and serving meals for the 9 cyclists of Etixx-Quick Step during the Tour de France.